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IJGMSP (v4:n1)

Volume 4, Number 1


CONTENTS

Change Management for Higher Education Learning Management Systems Transitions, John St. Clair and Louis A. Martinette

Charismatic Trainer Style and E-learning Outcomes, A.J. Towler, G. Arman, . Quesnell and L. Hoffman

A Spreadsheet Approach to Understanding Process Flow and Variability in Service Operations, Xiaofeng Zhao and Kenneth C. Gilbert

The Development of Information Technology Workforce in Developing Economies for Global Competitiveness: An Exploratory Study, Samuel Ejiaku



ABSTRACTS

Change Management for Higher Education Learning Management Systems Transitions
John St. Clair, Ed. D.

Senior Manager, Advisory & Consulting Services
Desire2Learn, Incorporated
151 Charles Street West, Suite 400
Kitchener, ON, Canada
N2G 1H6
john.stclair@desire2learn.com

Louis A. Martinette, DBA

Associate Professor of Management & Marketing
College of Business
University of Mary Washington
121 University Blvd
Fredericksburg, VA 22406-7239
lmartine@umw.edu

Abstract

The learning management system (LMS) has become an integral, if not mission critical, software application used in all types of organizations. In colleges and universities the LMS is used to support instruction in traditional classes as well as those with an online component. Because the LMS is used by many, if not most, faculty and students and because it inter-operates with other enterprise resource planning (ERP) applications such as the student information system (SIS), any change in LMS needs to be carefully managed.

There exists an extensive body of knowledge in both scholarly journals and trade publications about the management of the change process. This research will consider the practical challenges of organizational change by reviewing the management and organizational behavior literature related to change management, show how this knowledge applies in changes in LMS in higher education. The paper will also provide recommendations based on the literature and also the authors’ experience in managing an LMS and teaching using an LMS in higher education.

Keywords:change management, learning management system, LMS

A Spreadsheet Approach to Understanding Process Flow and Variability in Service Operations


Xiaofeng Zhao

College of Business
University of Mary Washington
xzhao@umw.edu

Kenneth C. Gilbert

College of Business Administration
University of Tennessee
kgilber1@utk.edu

Abstract

This paper looks at how analytical and spreadsheet models can be used to obtain insights into process flows and variability in service operations management. The approach provides what-if analysis tools and instant feedback without requiring specialized simulation software. It also offers ready available and user-friendly way for educators to introduce basic concepts and principles of process flows and queue variability. The simple, but efficient and effective spreadsheet approach helps students understand better how process flows and variance and make students feel empowered with confidence. A case study was analyzed to demonstrate the use and effects of the spreadsheet application.



Keywords:Process flows and variability, Queuing theory, Service operations, Spreadsheet approach



The Development of Information Technology Workforce in Developing Economies for Global Competitiveness: An Exploratory Study.
Dr. Samuel Ejiaku

Department of Information Science Systems
Morgan State University, USA
Samuel.Ejiaku@Morgan.edu

Abstract

This is a report of a study that examines how Information Technology (IT) workforce certifications in emerging economies enhance the ability of IT professionals to engage in global competitiveness. It is important for developing countries to obtain a globally acceptable standard in the training and certification of IT professionals. In a global industry, technological skills are always changing, certification provides an up to date assessment tool for professionals. Data was collected from three sectors of the economy, namely; private, government and education. A well trained and certified IT workforce can help position a developing country as a globally recognized workforce.


Keywords: Information Technology, Certification, Nigeria, Emerging Economies, Global Competitiveness.